ATAS reset strategy if connect to VPS

I have an issue with ATAS that I’ve reported multiple times without a resolution; I’ve even reported it via the ATAS feedback page. I developed an automated strategy that runs perfectly on a VPS server. It works fine until I connect to my VPS using Windows Remote Desktop. When I do, the strategy restarts within the ATAS application, the chart loses its historical time and price data, and the trading account is cleared. I have to re-select the trading account and restore the chart. The biggest problem is that the strategy restarts. Where can I report this issue and actually get a response? Thanks.